Complaints Procedure
We aim to provide an excellent service. If something goes wrong, please tell us.
1. Raising a complaint
Please contact Mr. Tanveer Hussain by email at tanveer_hs@yahoo.com, by phone on 07438 158667, or in writing to our office, explaining your concern.
2. What to include
Give your name, a contact method, details of the matter and what you would like us to put right. Include relevant dates or correspondence where helpful, but avoid sending original identity documents.
3. Our response
We will acknowledge your complaint promptly, investigate it fairly and provide a written response explaining our findings and any action we will take.
4. Keeping you informed
If we need further information, we will explain what is needed. Keep copies of your complaint and our correspondence so you have a record of the issues raised and our response.
5. Complaining to our regulator
If you are not satisfied with our response, or prefer not to complain to us directly, you can complain to the Immigration Advice Authority (IAA), which regulates immigration advisers in the UK.
Last updated: 16 October 2026. Contact: tanveer_hs@yahoo.com · 07438 158667 · Gresley House, Office G12, Ten Pound Walk, Doncaster DN4 5HX.